Shipping policy

Shipping Policy

Last updated: May 22, 2026

Thank you for shopping with JOHNCROW Brand. Below you’ll find important information about our shipping and delivery process.

Order Processing

All orders are processed within 2–5 business days (excluding weekends and holidays) after receiving your order confirmation email.

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Please note that during high-volume periods, product launches, or holidays, processing times may be slightly longer.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

United States: 3–7 business days
International: 7–21 business days

Delivery times are estimates and are not guaranteed.

Tracking Your Order

Once your order ships, you will receive a tracking number via email. Tracking updates may take up to 48 hours to appear after shipment.

Lost, Delayed, or Stolen Packages

JOHNCROW Brand is not responsible for shipping delays caused by carriers, weather, customs, or incorrect shipping information provided by the customer.

If your package is marked as delivered but cannot be located:

Check with neighbors or your local carrier
Allow up to 48 hours for delivery updates
Contact the shipping carrier directly

If you still need assistance, contact us at:
jcsupport@johncrowbrand.com

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an order is returned due to an incorrect or incomplete address, the customer may be responsible for additional shipping charges to resend the package.