Return & Refund Policy

Last updated: May 22, 2026

At JOHNCROW Brand, we want you to be satisfied with your purchase. Please read our policy carefully before placing your order.

Returns

We accept returns within 14 days of delivery for eligible items.

To qualify for a return:

• Items must be unused, unworn, and unwashed

• Items must be in original condition with tags (if applicable)

• Proof of purchase or order number is required

Non-Returnable Items

The following items are non-returnable:

• Sale or clearance items

• Gift cards

• Custom, limited edition, or made-to-order products

• Items damaged due to improper care or misuse

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Email us at: jcsupport@johncrowbrand.com

Please include:

• Your order number

• A description of the issue

• Clear photos of the item and packaging

We will review the issue and provide a replacement or refund if approved.

Refunds

Once your return is received and inspected, we will notify you regarding approval or denial of your refund.

Approved refunds will be issued to your original payment method within 5–10 business days.

Please note:

• Original shipping fees are non-refundable

• Your bank or card provider may take additional time to process the refund

Exchanges

We only replace items if they are defective, damaged, or sent in the wrong size/product.

For exchange requests, contact:
jcsupport@johncrowbrand.com

Return Shipping

Customers are responsible for return shipping costs unless the item received was incorrect or defective.

We recommend using a trackable shipping service, as we are not responsible for lost return packages.

Order Cancellations

Orders may only be canceled within 12 hours of purchase. After production begins, orders cannot be canceled.

Contact Us

If you have any questions about this Return & Refund Policy, contact us at:

JOHNCROW Brand
Email: jcsupport@johncrowbrand.com
Website: johncrowbrand.com